(This session is intended for BOTH office and maintenance workers)
Everyone knows that a great maintenance professional is worth his or her weight in gold, but do you know how to support your team optimally and make the most of their skills? This feel-good class takes a look at the statistics to the real bottom line impact of what a service team contributes to the overall success of a property and comes chock full of ideas to make that success even better. Focused on communication techniques, empathy, and appreciation, this session will cover:
Tips to open up and make the most of the communication between your office and maintenance staff
Ways to make staff meetings more inclusive and teams more in sync
Ideas for going the extra mile in maintenance service and follow up to your residents
Ideas to aid in easing the move in process for service teams
Steps the front office can take to help the maintenance staff have a more productive work flow
Extensive focus on how to take work orders in an optimized fashion and why doing so leads to higher success rates and job satisfaction for everyone involved in the process
How to develop a property “pre-diagnosis” tree to aid in the speed and ease of work orders
Thoughts on how to support your maintenance teams during their challenges and make the most of their achievements