Because who the heck knows what that animal actually is for…

What you think isn’t the same THING as the truth

Service Animal? Assistive Animal? Emotional Support Animal? Regular old pet? Some properties seem to rent to more animals than humans - whether they want to or not - creating questions, confusion, and, in more than would like to admit it, a bit of resentment. Let Heather help you decode the differences in working animals, and how those differences apply to the work we do at our communities, so you can dial back the bias, provide quality customer service, and present an attitude to animals that helps us all win!